Privacy & Security
Controlled Environments Company respects your
privacy and is committed to protecting your personal data. This privacy notice
will inform you as to how we look after your personal data whenever that
information is provided to us. This includes when you, or your business,
request information from us, contact us (or we contact you), purchase goods or
services from us, use our website(s)/apps, connect with us via social media, and
link to or from our website(s). It also tells you about your privacy rights and
how the law protects you.
This policy should be read in conjunction with
our applicable terms and conditions of website use and our cookie
policy.
The Data we Collect About You
Personal data, or personal information, means any information about an
individual from which that person can be identified. We may collect, store and use
different kinds of personal data about you which we have grouped together as
follows:
·
Identity Data includes first name, last name, username or similar identifier.
·
Contact Data includes billing address, shipping address, email address and
telephone numbers.
·
Financial Data includes payment card details and, where you or your business have
or apply for a credit account with us, bank account details and information
held by credit reference and fraud prevention agencies.
·
Transaction Data includes details about your trading history.
·
Profile Data includes your username and password, products/services provided to you,
feedback and survey responses.
·
Usage Data includes information as to how you use our website.
·
Marketing and
Communications Data includes your
preferences as to whether you are happy to receive marketing from us and, if
so, your communication preferences.
If you Fail to
Provide Personal Data
Where we need to collect
personal data by law, or under the terms of a contract we have with you and you
fail to provide that data when requested, we may not be able to perform the
contract we have or are trying to enter into with you (for example, to provide
you with goods or services). In this case, we may have to cancel a contract you
have with us but we will notify you if this is the case at the time.
How is your Personal Data Collected?
We use different methods to collect data from and about you including
through:
·
Direct
interactions. You may give
us your Identity, Contact and Financial Data by filling in forms or by
corresponding with us by post, phone, email, via this website, or otherwise.
This includes personal data you provide when you or your business:
o
request a brochure
or other promotional or marketing materials to be sent to you/your business;
o
purchase goods
and/or services at our store;
o
purchase goods
and/or services via our website;
o
enter a
competition, or respond to a promotion or survey; or
o
creating an online
account.
·
Automated
technologies or interactions. As
you interact with our website, we may automatically collect Technical Data
about your equipment, browsing actions and patterns. We collect this personal
data by using cookies, server logs and other similar technologies.
How we use your personal data
We will only use your personal data when the law allows us to. Most
commonly, we will use your personal data in the following circumstances:
·
Where we need to
perform the contract we are about to enter into or have entered into with you.
·
Where it is
necessary for our legitimate interests (or those of a third party) and your
interests and fundamental rights do not override those interests.
·
Where we need to
comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing
your personal data other than in relation to sending direct marketing
communications to you via email. You have the right to withdraw consent at any
time by contacting
us.
Purposes for which we will use your Personal Data
We have set out below a description of the ways we plan to use your
personal data, and which of the legal bases we rely on to do so. Note that we
may process your personal data for more than one lawful ground depending on the
specific purpose for which we are using your data.
Purpose/Activity
|
Type of data
|
Lawful basis for processing including basis of legitimate interest
|
To respond to an enquiry from you
|
(a) Identity
(b) Contact
|
Necessary to take steps at your request prior to entering into a
contract with you; Performance of a contract with you
|
To provide goods and/or services to you
|
(a) Identity; (b) Contact;
(c) Financial; (d)Transaction
|
Performance of a contract with you; Necessary for our legitimate interests
(to operate our business).
|
To manage our relationship with you which will include:
|
(a) Identity; (b) Contact;
(c) Profile
|
Performance of a contract with you; Necessary to comply with a legal
obligation
|
To administer and protect our business including our website
|
(a) Identity
(b) Contact
(c) Technical
|
Necessary for our legitimate interests (for running our business,
provision of admin. and IT services, network security, to prevent fraud);
Necessary to comply with a legal obligation
|
To deal with issues, complaints or disputes arising out of our
relationship with you/your business
|
(a) Identity; (b) Financial
(c) Technical; (d) Profile
(e) Usage
|
|
When we refer to legitimate interests we mean the interest of
our business in conducting and managing our business to enable us to give you
the best service/product. We make sure we consider and balance any potential
impact on you (both positive and negative) and your rights before we process
your personal data for our legitimate interests.
Marketing / Promotional Offers
We strive to provide you with
choices regarding certain personal data uses, particularly around marketing. Where
you have agreed to receive it, we may use your Identity, Contact, and Profile
Data to form a view on what we think you may want or need, or what may be of
interest to you. This is how we decide which goods, services and offers may be
relevant for you.
You can ask us to stop sending you marketing
messages at any time by logging into the website and checking or unchecking
relevant boxes to adjust your marketing preferences or by following the opt-out
links on any marketing message sent to you or by contacting
us.
Data Security
We have put in place appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an unauthorised
way, altered or disclosed. In addition, we limit access to your personal data
to those employees, agents, and other third parties who have a business need to
know.
We have put in place procedures to deal with any suspected personal data breach
and will notify you and any applicable regulator of a breach where we are
legally required to do so.
Data Retention
We will only retain your personal data for as long as
necessary to fulfil the purposes we collected it for, including for the
purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period
for personal data, we consider the amount, nature, and sensitivity of the
personal data, the potential risk of harm from unauthorised use or disclosure
of your personal data, the purposes for which we process your personal data and
whether we can achieve those purposes through other means, and the applicable
legal requirements.
Your Legal Rights
Under certain circumstances, you have
rights under data protection laws in relation to your personal data including -
·
Request access to your personal data.
·
Request correction of your personal data.
·
Request erasure of your personal data.
·
Object to processing of your personal data.
·
Request restriction of processing your personal data.
·
Request transfer of your personal data.
·
Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data
(or to exercise any of the other rights). However, we may charge a reasonable
fee if your request is clearly unfounded, repetitive or excessive.
Alternatively, we may refuse to comply with your request in these
circumstances.
We may need to request specific information from
you to help us confirm your identity and ensure your right to access your
personal data (or to exercise any of your other rights). This is a security
measure to ensure that personal data is not disclosed to any person who has no
right to receive it. We may also contact you to ask you for further information
in relation to your request to enable us to deal with your request or to speed
up our response.
CEC Cookie Policy
CEC values and respects the privacy of all our customers and visitors to
our websites.
As a part of our eCommerce business on the CEC
website, if you choose to buy any of our products or services you will be asked
to provide information such as; name, address, phone numbers, email address,
billing and shipping address which if you choose to register are retained. This
information allows us to fulfil customer orders, provide information for
delivery of goods and to keep a record of transactions for accounting purposes.
The CEC website also uses ‘cookies’ which are
small pieces of technical data that are stored in your website browser. These
cookies are essential to ensuring that our customers gain the maximum benefits
from using the CEC website. Benefits of these cookies include;
managing your shopping basket and gaining statistical usage information for the
continuous improvement of the pages of the website. These cookies also allow
CEC to personalise your online experience as a customer of the
company. This information may be retained by CEC but will
never be passed to any third parties for mailing / marketing purposes or indeed
for any other purpose.
We do not use cookies to collect any personally identifiable
information (without your express permission) and it is possible to disable the
cookies on your browser through the settings tab. It is also possible to delete
cookies which are already in your browser, this can often be found within the
history tab on the top of the Internet browser. Disabling and/or deleting
cookies may result in you not getting the best experience from using the
CEC website.
CEC may occasionally update this statement of
privacy to reflect company and customer feedback. We invite you to contact us
if you have questions about this policy.
How to contact us
If you:
·
Have any questions or feedback about this notice
·
Would like us to stop using your information
·
Want to exercise any of your rights as set out above, or
have an enquiry
Please don’t hesitate to contact our Customer Care team,
who will be happy to answer any questions you may have.
You can contact us by email at webupdate@cec.ie or
through Customer Care via our website.