Privacy & Security

Controlled Environments Company respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data whenever that information is provided to us. This includes when you, or your business, request information from us, contact us (or we contact you), purchase goods or services from us, use our website(s)/apps, connect with us via social media, and link to or from our website(s). It also tells you about your privacy rights and how the law protects you.

This policy should be read in conjunction with our applicable terms and conditions of website use and our cookie policy.  

The Data we Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, store and use different kinds of personal data about you which we have grouped together as follows:

·         Identity Data includes first name, last name, username or similar identifier.

·         Contact Data includes billing address, shipping address, email address and telephone numbers.

·         Financial Data includes payment card details and, where you or your business have or apply for a credit account with us, bank account details and information held by credit reference and fraud prevention agencies.

·         Transaction Data includes details about your trading history.

·         Profile Data includes your username and password, products/services provided to you, feedback and survey responses.

·         Usage Data includes information as to how you use our website.

·         Marketing and Communications Data includes your preferences as to whether you are happy to receive marketing from us and, if so, your communication preferences.

If you Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a contract you have with us but we will notify you if this is the case at the time.

How is your Personal Data Collected?

We use different methods to collect data from and about you including through: 

·         Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email, via this website, or otherwise. This includes personal data you provide when you or your business:

o    request a brochure or other promotional or marketing materials to be sent to you/your business;

o    purchase goods and/or services at our store;

o    purchase goods and/or services via our website;

o    enter a competition, or respond to a promotion or survey; or

o    creating an online account.

·         Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. 

How we use your personal data 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

·         Where we need to perform the contract we are about to enter into or have entered into with you.

·         Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

·         Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent at any time by contacting us.

Purposes for which we will use your Personal Data

We have set out below a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. 

When we refer to legitimate interests we mean the interest of our business in conducting and managing our business to enable us to give you the best service/product. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.

Marketing / Promotional Offers

We strive to provide you with choices regarding certain personal data uses, particularly around marketing. Where you have agreed to receive it, we may use your Identity, Contact, and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which goods, services and offers may be relevant for you.

You can ask us to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us. 

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data including -

·         Request access to your personal data.

·         Request correction of your personal data.

·         Request erasure of your personal data.

·         Object to processing of your personal data.

·         Request restriction of processing your personal data.

·         Request transfer of your personal data.

·         Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to enable us to deal with your request or to speed up our response.

CEC Cookie Policy

CEC values and respects the privacy of all our customers and visitors to our websites. 

As a part of our eCommerce business on the CEC website, if you choose to buy any of our products or services you will be asked to provide information such as; name, address, phone numbers, email address, billing and shipping address which if you choose to register are retained. This information allows us to fulfil customer orders, provide information for delivery of goods and to keep a record of transactions for accounting purposes.

The CEC website also uses ‘cookies’ which are small pieces of technical data that are stored in your website browser. These cookies are essential to ensuring that our customers gain the maximum benefits from using the CEC website. Benefits of these cookies include; managing your shopping basket and gaining statistical usage information for the continuous improvement of the pages of the website. These cookies also allow CEC to personalise your online experience as a customer of the company. This information may be retained by CEC but will never be passed to any third parties for mailing / marketing purposes or indeed for any other purpose.

We do not use cookies to collect any personally identifiable information (without your express permission) and it is possible to disable the cookies on your browser through the settings tab. It is also possible to delete cookies which are already in your browser, this can often be found within the history tab on the top of the Internet browser. Disabling and/or deleting cookies may result in you not getting the best experience from using the CEC website.

CEC may occasionally update this statement of privacy to reflect company and customer feedback. We invite you to contact us if you have questions about this policy.

How to contact us

If you:

·       Have any questions or feedback about this notice

·       Would like us to stop using your information

·       Want to exercise any of your rights as set out above, or have an enquiry

Please don’t hesitate to contact our Customer Care team, who will be happy to answer any questions you may have. 

You can contact us by email at webupdate@cec.ie or through Customer Care via our website.