Section 1: Opening Hours

1. What are your opening hours?
   Sales Office: 08:30hrs - 17:30hrs (Monday - Friday)

Section 2: My Account

1. I have forgotten my password - can I reset it?
   Yes; simply enter your email address here and complete the Captcha to receive a link to reset your password.
   
   
2. How can I subscribe/unsubscribe from promotional emails?
   On the dashboard of 'My Account' there is a 'Newsletters' heading. This displays your current subscription preference and allows you to edit them.
   
   
3. I have not received an order confirmation - what can I do?
   If you have not received an order confirmation, please contact the Sales Team who can resend this to you.

Section 3: Orders

1. Can I change or cancel an order once it has been submitted online?
   As the turn-around time between an order being placed and the items being picked for dispatch is quite rapid, normally we cannot make amendments to online orders. If you have an urgent query relating to a recently placed order, you may contact a member of our Sales Team.  
   
   
2. Can I get an item customised with a company logo?
   Yes, we have an in-house design Department who are experienced in customised garment branding, embroidering, and printing. For a detailed quote on both print and embroidery services, please contact our Sales Team.
   
   
3. I cannot find a particular item on the website, what can I do?
   If you cannot find a certain product on our website, please contact our Sales Team who will happily assist in sourcing this for you.
   
   
4. I require a copy of an invoice/delivery docket. What can I do?
   If you need copies of invoices/delivery dockets, please contact our Sales Team who can provide these for you.

Section 4: Delivery

1. Where do you deliver to, and what are the charges?
   We deliver both locally within Ireland and internationally. Please see below for a breakdown of our shipping charges:
   
   Nationwide: Free shipping on all orders with net value (excluding VAT) over €50.00. Online orders below this value will incur shipping charges of €7.50
   
   United Kingdom: Online orders up to 30kg will incur shipping charges of €15.00
   
   Europe: Online orders up to 30kg will incur shipping charges of €21.00
   
   Worldwide: Online orders up to 5kg will incur shipping charges of €45.00
   
   Note: Prices denoted above are ex. VAT. Shipments over these weights will incur additional costs which will be quoted separately at time of order. Please note that prices are subject to change and are currently up to date. 
   
   
   
2. Is online tracking available for my order?
   If you wish to enquire as to the whereabouts of your order, please contact our Sales Team who can provide you with an update and tracking information.
   
    
3. An item is missing from my delivery. What should I do?
   In some cases orders may be part-shipped in separate deliveries due to differing lead times, with some items arriving at a later date. If in doubt or if there has been a problem with your delivery, i.e. damaged/faulty goods, missing items, incorrect product(s) sent etc., please contact our Sales Team who can assist you with this issue. 
   
   
   
4. How do I inform you of specific restrictions/requirements for deliveries set out by my company?
   If you have specific delivery restrictions/requirements, please contact our Sales Team before/after placing orders to discuss these.
   
   
5. Can I change the delivery date for my online order?
   Delivery dates are normally fixed once an order is confirmed. However, if you urgently need to change your delivery date, please contact our Sales Team.
   
   

Section 5: Returns

1. How do I return an item?
   If you need to request a return, please follow the procedures below and we will help you as best we can:
   1. Prior to returning goods you must request a Returns Materials Authorisation (RMA) Number from our Sales Team within 21 days of delivery.
   2. Once an RMA is obtained the Purchaser should then return the goods at their own cost and risk, ensuring goods are packed properly.
   3. The RMA document must be included in parcels being returned otherwise they cannot be accepted and will be returned to the Purchaser at their cost.
   4. Returns must be made within 14 days of RMA being issued.
   5. The Seller reserves the right to charge a 20% restocking charge on any goods being returned.
   6. Customer specific parts or modified standard equipment cannot be returned under any circumstances.
      
      For our full terms and conditions, click here. 

Section 6: Payment

1. What form of payment do you accept?
   We accept Debit, VISA, Mastercard, American Express, Solo Card, Delta, Paypal.
   
   
2. Can I set up a credit account?
   If you wish to avail of a credit account, please fill in the Credit Application Form.
   
   
3. Is VAT included in your prices?
   All our prices are quoted exclusive of VAT. VAT inclusive and exclusive prices are both displayed on our website.

Section 7: Services

1. How do I avail of the services you offer?
   CEC offer a range of services such as VMI, Kanban and Vending Solutions. To learn more about our services and how they benefit your company, please click here. 

Section 8: Stock

1. How do I know if an item is in stock?
   Stock statuses displayed on our website should be considered as a guideline only. For further information on the stock status of a product please contact our Sales Team.

Section 9: MSDS/TDS

1. I require a Material Data Sheet and/or a Technical Data Sheet. Is this available?
   Where possible, Material Safety Data Sheets and Technical Data Sheets are available for download directly from our website's product pages. Should these be unavailable, please contact our Sales Team.